Strengthening Mobile Number Portability: New Rules to Combat SIM Swap Frauds

In response to the escalating threat of online scams, particularly the SIM swap scam, the Telecom Regulatory Authority of India (TRAI) has introduced revamped rules regarding mobile number portability (MNP). These measures aim to mitigate fraudulent activities associated with porting out mobile connections.

Understanding Mobile Number Portability (MNP)

Mobile Number Portability (MNP) facilitates seamless transitions between telecom operators without necessitating a change in the user’s mobile number. Initially launched in Haryana in November 2010, MNP was subsequently rolled out nationally in January 2011, offering users the flexibility to switch operators based on service preferences.

Key Changes to MNP

Under the updated regulations, users seeking to port their mobile connections will encounter new stipulations. Notably, individuals will be unable to request a Unique Porting Code (UPC) necessary for transferring their mobile connection if a SIM swap or replacement has occurred within the preceding seven days. This cooldown period serves as a preventive measure against fraudulent porting activities. Additionally, after porting their SIM, users must wait for a mandatory 90-day interval before initiating another porting request.

Addressing the SIM Swap Scam

The SIM swap scam involves fraudsters gaining unauthorized access to a victim’s SIM card, typically with the complicity of personnel at mobile service providers or through alternative means. By activating a SIM card under their control, scammers usurp the victim’s mobile number, enabling them to intercept calls and text messages. This compromised access to the victim’s mobile number serves as a gateway to unauthorized access to sensitive accounts, such as banking services, leading to potential financial losses.

Future Considerations and Recommendations

TRAI, in collaboration with the Department of Telecommunications (DoT), is exploring additional measures to enhance security protocols surrounding mobile number portability. Among the proposed initiatives is the integration of demographic authentication processes to verify user identity before authorizing porting requests.

Conclusion

The implementation of these revised MNP guidelines signifies a concerted effort by regulatory authorities to safeguard consumers against SIM swap frauds and bolster the integrity of mobile services. By introducing stringent cooldown periods and exploring enhanced authentication mechanisms, TRAI aims to fortify the mobile ecosystem and restore consumer confidence in telecommunications services.